PRIVACY POLICY
Your visit to www.leonecollection.com (this "website") is greatly appreciated. The Leone Collection Group and Leone Collection, LLC ("Leone Collection" or "we") is very committed to protecting your privacy. In addition, we want to always provide you with a superior on-line shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this website, how such information may be used, and what security measures are taken to protect your information. By submitting information through our website, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. This Privacy Policy does not cover any website other than this website.
1. Effective Date of this Privacy Policy
This policy is effective as of 8/18/2019.
2. Collection and Use of Information
When you visit our website, place an order, and/or contact us via e-mail, certain information is or may be collected and retained by Leone Collection. Among the types of information that may be collected are the following:
If you place an order, we may collect your name, company, address, phone number, email address, billing information, the kind of product purchased and other information about your purchase.
If you sign up for emails, we will collect your email address.
If you send us an email, we will collect your name, email address, and any information that you may choose to submit with the e-mail message.
We may collect any other information that you provide us while interacting with our Web site.
We also collect the following information via technology ("Navigational Information"). We collect your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit. We also use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. We also track the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). "Cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on our Web site. We use the Cookies to enable us to store items in your shopping cart and may also use them to help provide you with customized or tailored information or services. You can set your web browser so that you will always be notified when you receive a Cookie. Persistent Cookies can be removed by following Internet browser help file directions.
When you visit this Web site or view one of our e-mails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Web site and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may also collect Navigational Information through the use of cookies on the web sites of those companies that serve our advertisements. We have no control over, do not review, and cannot be responsible for these outside web sites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside web sites. In addition, please be aware that these outside web site have their own privacy policies that are applicable to the information they collect.
Use of Information
We use information we collect for the following purposes. We use information to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our Web site layout to better meet your needs. Of course, we also use information such as your name, address, phone number, e-mail address and credit card information to contact you, create your account, respond to your inquiries, and to process, deliver and receive payment for your purchases. We may use such information to send you promotional materials or to send you administrative emails. We use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site. We may also use this information to improve our products and services and for internal business purposes, such as generating statistics and developing marketing plans.
3. Security
Leone Collection takes reasonable precautions to protect the security of your personal information. Our Web site is hosted on servers that utilize SSL server software. Any credit card information that you provide is encrypted while it is being transmitted over the Internet in order to reduce the possibility that such information can be read by an unauthorized person. Any credit card information collected by us is stored in files held behind a firewall designed to protect your information and to deny unauthorized access by outside users. No method of transmission over the Internet, or method of electronic storage, is 100% secure.
4. Opt. In/Opt. Out
If you do not wish to receive promotional e-mails from us, please let us know by sending us an e-mail to info@leonecollection.com. Please be sure that your e-mail includes your name and address. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us. You can also let us know by mailing us c/o Leone Collection 324 South Beverly Drive #445 Beverly Hills, CA 90212.
Despite your indicated e-mail or mail preferences, we may send you service related communication. For example, we may send you notices of any updates to our Terms of Use or Privacy Policy and when you purchase from us online, we may need to contact you via phone, email or mail to address questions or issues specific to your order or for other service-related reasons, even if you have opted to not receive promotional communications.
Your California Privacy Rights
"California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternatively, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy. If you want to opt-out of any further sharing of your information, or to inquire about your opt-out rights under Shine the Light, please contact us at:
Leone Collection
324 South Beverly Drive #445
Beverly Hills, CA 90212
(310) 590-6465 info@leonecollection.com
If you would like to correct or update any information that you have previously provided, you may do so via e-mail to info@leonecollection.com, or by mail or phone call as set forth above.
5. Providing Information to Third Parties
We do not sell or rent your personally identifiable information to third parties without your consent, except as disclosed in this Privacy Policy. We may also combine that information with publicly available information and information we receive from or cross-reference with our partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may collect, store, accumulate certain, or create (by excluding personal data) non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular. We may use for any purpose and share or transfer to anyone such non-personally identifiable information in our discretion.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, including to respond to subpoenas or warrants served on us, or in connection with detection, prevention or investigation of fraud.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. (our "Service Providers") . We provide our Service Providers with the information needed for them to perform these services. Our Service Providers are required not to use your information other than to provide the services requested by us.
Although unlikely, in certain instances we may disclose any information, including your personally identifiable information, when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Leone Collection or to others (including re: any violation of this Privacy Policy or our Terms of Use) or to otherwise protect or defend the rights or property of you, Leone Collection or others.
As we continue to develop our business, we might sell our company, or all or a portion of our business or assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets. By submitting your personal information on the website you agree that your data may be transferred to any company that acquires our company, or all or a portion of our business, or our assets, including through bankruptcy proceedings. The acquiring company will assume the rights and obligations regarding your personally identifiable information as described in this Privacy Policy.
6. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used. If we make any material changes in the way we use your personally identifiable information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Web site. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Web site. These changes will be effective immediately for new users. If you object to any such revisions you must cease using our Web site. Continued use of our Web site following notice of any such revisions shall indicate your acknowledgement of such revisions and your agreement to be bound by the terms and conditions of the revised Privacy Policy.
7. European Union Users
YOU EXPRESSLY CONSENT TO LEONE COLLECTION’S (OR ITS AFFILIATES) PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. YOUR PERSONAL INFORMATION MAY BE PROCESSED BY LEONE COLLECTION’S (OR ITS AFFILIATES) IN THE COUNTRY WHERE IT WAS COLLECTED AND IN THE UNITED STATES. UNITED STATES LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.
IF YOU REPRESENT AN ORGANIZATION, YOU WILL BE RESPONSIBLE TO ENSURE THAT EACH MEMBER OF YOUR ORGANIZATION (INCLUDING EMPLOYEES AND CONTRACTORS) ABOUT WHOM PERSONAL INFORMATION MAY BE PROVIDED TO LEONE COLLECTION (OR ITS AFFILIATES) HAS GIVEN HIS OR HER EXPRESS CONSENT TO LEONE COLLECTION’S (AND ITS AFFILIATES) PROCESSING OF SUCH PERSONAL INFORMATION.
8. A Note About Children
We do not intentionally gather personally identifiable information from visitors who are under the age of thirteen.
TERMS OF SERVICE
By accessing, browsing and/or using this web site, leonecollection.com, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Pre-order, Return and Exchange Policies, and you agree to comply with our terms, policies and all applicable laws and regulations.
Use Content
You will have no rights to the use of content of any material, images, text or images found on leonecollection.com. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents or the Site.
Product Descriptions
Leone Collection and leonecollection.comattempt to be as accurate as possible. However, Leone Collection and leonecollection.comdo not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Leone Collection and leonecollection.comitself is not as described, your sole remedy is to return it in unused condition. Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Minors and Family Members
Leone Collection and leonecollection.comdoes not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our services, and we do not want minors to submit any personal information to us. If you are a minor, you can use this service only under the supervision of your parents or guardians. If a minor makes a purchase with their parent’s credit card without authorization, Leone Collection and leonecollection.com are not responsible for any refunds or returns. If a family member makes a purchase without the credit card holder's authorization, Leone Collection and leonecollection.comare not responsible for any refunds or returns. The cardholder will have to dispute the charge with the family member who placed the order.
Copyright and Intellectual Property
All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Leone Collection and leonecollection.com, or, as otherwise noted, are the intellectual property of Leone Collection and leonecollection.comvendors and or suppliers. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Leone Collection andleonecollection.commark and other marks appearing at this Site are the trademarks of Leone Collection and leonecollection.comits vendors and or suppliers.
Applicable Law
By visiting leonecollection.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Leone Collection and leonecollection.com.
Disclaimer
Leone Collection and leonecollection.comprovide the materials on this site “as is”without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Leone Collection and leonecollection.commay modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that Leone Collection and leonecollection.comshall not be liable for any damages or any kind related to your use of this site.
Changes in Terms of Service
Leone Collection and leonecollection.comreserves the right to amend and revise the Terms of Service policies. Once these updated policies are posted to the leonecollection.comsite, these revised terms will be in effect. We encourage you to check back periodically, if you are concerned about changes to our policies.
International Customers
Duties Taxes and Tariffs:
Please note that international customers are responsible for paying all relevant duties and taxes.
Returns:
Refunds on international orders do not include duties, taxes, tariffs or shipping charges. Unfortunately, we cannot offer free returns on international orders.
Exchanges:
We cannot offer merchandise exchanges on orders shipped internationally. If you need to exchange an item, please return the item and place a new order for your desired product.
Sales Tax
leonecollection.comcollects sales tax on all orders being shipped within the state of California. Sales tax is calculated, based upon local California sales tax. There is no tax collected on international orders or for orders shipped outside of the state of California. Links to Third Party Sites leonecollection.commay provide links to third party sites for your interest and convenience. The inclusion of these third party sites does not imply that we endorse these sites or companies or that we are responsible for the Content, Privacy Policies or Terms of Service of any linked site. We encourage you to read the Privacy Policies and Terms of Service of any sites that you visit.
Internet Fraud
To protect our customers from Internet fraud, Leone Collection and leonecollection.comreserves the right to refuse to ship orders submitted with untraceable or free email addresses or invalid phone numbers.
Contacting Us
Leone Collection and leonecollection.comencourage you to contact us if you have any questions or concerns that were not addressed in this Terms of Service agreement. Also, we would love to hear from you with any questions, comments, or suggestions that you may have. Leone Collection and leonecollection.comreserve the right to use any such communications in any manner, including reproducing, disclosing, and publishing them without compensation to you. Your direct correspondence with Leone Collection and leonecollection.comsignifies your approval to use your communications in any manner previously referenced. We read every e-mail and do our best to respond within 48 hours. Please email us at info@leonecollection.comwith any questions or comments that you may have.
SHIPPING & RETURNS
Before our products are shipped, each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped via UPS & their affiliates to ensure that your purchase is delivered as quickly and as safely as possible.
Shipping Information
Domestic: We offer complimentary ground shipping on all domestic orders over $50.
International: Rates for shipping outside of the continental USA are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs, via UPS, are automatically calculated for you in your shopping cart as you place your order.
All orders are processed Monday through Friday excluding Saturday, Sunday and holidays.
All orders ship within 3 business days upon order placement. Delivery with ground shipping takes 4-7 days within the United States.
Returns, Exchanges & Refunds
We hope you are 100% satisfied with your Leone Collection purchase from our site. If there is any reason you are not completely satisfied, Leone Collection is happy to offer an exchange or refund on unopened and unused, full-price items within 14 days of your delivery date.
To Process A Return
Email info@leonecollection.com with your reason for return and include your original order number, shipping address and contact information. One of our representatives will respond within 24 hours with a return authorization number to use for your return. All returns are subject to approval.
To Process An Exchange
Email info@leonecollection.com your original order number, shipping address and contact information along with the item number, color and scent you would like to exchange your item for. One of our representatives will respond within 24 hours with a return authorization number to use for your return. Once your return is received, inspected and approved, your exchange will be processed and shipped out via complimentary shipping.
Return Shipping
Customers are responsible for paying their own shipping costs for returning item/s. Shipping costs are non-refundable, neither the original shipping cost nor the return shipping cost will be repaid.
We strongly recommend using a trackable shipping service or purchasing shipping insurance.
Unfortunately, we cannot guarantee that we will receive your returned item, and cannot be responsible for refunding items lost in transit.
For Further Questions
Contact our customer care at info@leonecollection.com.